At AquaSkin, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’re here to help with our 30-day money-back guarantee.

Return Eligibility

• We stand behind the quality of our products and offer a 30-day money-back guarantee. If you’re not fully satisfied with your AquaSkin purchase, you can return it within 30 days of the purchase date for a full refund. Please note that this policy applies to all products, with no exceptions.

Time Frame

• You have up to 30 days from the date of purchase to initiate a return. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Condition for Returns

• To be eligible for a return, your item must be in good condition. This means the product should be free of any significant damage, and all components, including any replacement filters or accessories, should be included. The item must also be returned in its original packaging. We understand that you may have used the product, but it should still be in a condition that allows it to be resold.

Refund Process

• Once we receive your returned item and inspect it, we’ll notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. This typically takes 5-7 business days after we’ve processed the return. If you prefer, we can also issue store credit or process an exchange, depending on your preference.

Return Shipping

• Return shipping costs are typically the responsibility of the customer, which is standard practice in the industry. However, if the return is due to a defect or an error on our part, we will cover the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.